Terms & Conditions

Effective Date: 03/15/2025

1. Acceptance of Terms

By accessing or using ShipOtaku.com, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

2. Use of Our Website

  • You must be at least 18 years old or have parental permission to use our services.

  • You may not use our site for unlawful, infringing, or prohibited activities.

  • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

3. Product Information & Pricing

  • We strive to provide accurate descriptions and pricing; however, errors may occur.

  • Prices are subject to change without notice.

  • We reserve the right to limit quantities or discontinue products at any time.

4. Orders & Payments

  • All orders are subject to acceptance and availability.

  • Payments are processed securely through third-party payment providers.

  • If a payment dispute or chargeback occurs, we reserve the right to suspend or cancel the associated order.

5. Shipping & Delivery

  • Delivery times may vary based on location and carrier.

  • ShipOtaku is not responsible for delays caused by shipping carriers, weather, customs, or external events.

  • Customers are responsible for providing accurate shipping information.

6. Returns & Refunds

  • Eligible items may be returned within 30 days.

  • Items must be unused and in original packaging.

  • Custom or personalized products may not be eligible for return unless defective.

  • Refunds are processed according to our refund policy.

7. User-Submitted Content & Print Files

When submitting artwork, images, or files for custom printing:

  • You represent and warrant that you own the rights to the submitted content or have full legal authorization to use it.

  • You agree not to submit copyrighted, trademarked, or unlawful material without proper authorization.

  • You assume full legal responsibility for the content you upload.

  • ShipOtaku is not liable for copyright infringement claims arising from customer-submitted materials.

  • We reserve the right to refuse or cancel any order containing content that violates intellectual property laws, contains hate speech, explicit material, or unlawful content.

By submitting files, you grant ShipOtaku a limited license to use the content solely for fulfilling your print order.

8. Intellectual Property

All content on ShipOtaku.com, including logos, images, text, graphics, and branding, is owned by ShipOtaku or licensed for use. Unauthorized use is prohibited.

9. Limitation of Liability

  • ShipOtaku shall not be liable for indirect, incidental, special, or consequential damages.

  • Our total liability shall not exceed the amount paid for the product in question.

10. Governing Law

These Terms are governed by the laws of the State of California. Any disputes shall be resolved in Fresno, CA.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the website constitutes acceptance of any changes.

12. Contact Information

📧 Email: contact@shipotaku.com
📍 Fresno, CA